At Lucent Optical, we strive to ensure a smooth and satisfying shopping experience. If you’re not fully satisfied with your purchase, we offer the following return options:

Eyeglasses:
Return your eyeglasses within 30 days for a full refund or store credit. Please note that shipping fees are non-refundable.

Contact Lenses:
Unopened boxes can be returned within 30 days for a full refund, minus a $5 restocking fee, with a prepaid return shipping label provided. Opened boxes can be exchanged for free within 30 days if the lenses are incorrect or defective. Expedited and next-day shipping fees are non-refundable.

Return Guidelines:
Eyeglasses must be returned in their original, unaltered condition. Contact lenses must remain in their unopened, original packaging.
We do not cover returns due to accidents, improper care, or negligence. Please consolidate all items from an order into one return package to simplify processing. Standard shipping costs for contact lenses are refundable; however, expedited and next-day shipping fees are non-refundable. To prevent abuse, we may monitor return activities and limit returns or exchanges when necessary.
Following our return policy helps us continue delivering high-quality products and services. For any questions or assistance, please reach out to our help center.

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Shipping availability:
Please note that shipping availability and estimated delivery times may vary. For the most up-to-date delivery information, please refer to the tracking details provided in your shipping confirmation email. Lucent also offers rush delivery with 48 hours for an appropriate shipping fee.


Shipping Delays:
At Lucent Optical, we aim to deliver your order promptly. However, external factors beyond our control, such as weather conditions, natural disasters, customs procedures, incorrect addresses, or supply chain disruptions, may occasionally cause delays. For the most current updates on any shipping disruptions, please refer to your local mail service or your tracking information.

Rush Delivery
Rush & Overnight Delivery

We offer expedited options to speed up the production of your frames. Please review the shipping and handling fees for each option:
Rush Delivery: $19 for the first frame, $4.95 for each additional frame.
Overnight Delivery: $29 for the first frame, $4.95 for each additional frame (up to 5).
Please note that Rush and Overnight orders cannot be canceled due to the expedited manufacturing process.

Duties, Taxes, and Additional Charges
Any duties, taxes, or additional non-refundable fees imposed by customs are the responsibility of the recipient.

Military Addresses (APO/FPO)
Orders to military addresses require additional processing time, so standard shipping timelines do not apply. Delivery times may be longer for APO and FPO addresses.

Where does Lucent Optical ship to?
We are proud to ship our high-quality, affordable eyewear around the world! L.O. makes premium eyewear accessible everywhere!