A little guidance for your next pair.
From choosing your eyeglass frames to following your delivery, find answers here. Need a hand with something else? Talk to Lucent Optical.
Returns
What is your return policy?
Please read our Refund policy for eligibility, time limits, and refund details. For help with your order, contact Lucent Optical before sending any items back.
Can I put my refund on a different credit card than I used on the order?
Please see the payment details in our Refund policy. If you no longer have access to your original payment method, contact us with your order number.
Shipping Information
What are the shipping options and costs?
Enter your delivery address at checkout to see the shipping methods and rates available for your order. If you need your glasses by a particular date, contact us before ordering to check availability.
Does shipping time include making my lenses?
Prescription glasses need preparation before they ship. A shipping service describes delivery after dispatch; it does not automatically include lens preparation time. Contact us before ordering if you need a specific delivery date.
Shipping Delays
Weather, carrier disruptions, customs processing, or address issues can delay delivery. Check the carrier tracking link in your shipping confirmation email for updates. If you need help, contact us with your order number.
Can I request rush or overnight delivery?
Have a date in mind? Ask us before ordering about preparation and delivery options for your chosen pair. Overnight shipping covers delivery after dispatch; lens preparation takes additional time.
Tracking
Use the tracking link in your shipping confirmation email to check your delivery status. You can also view your orders in your account. If you need help finding an order, contact us with your order number.
Where does Lucent Optical ship to?
Available shipping destinations, delivery options, and rates are shown at checkout. If your country is not listed, please contact us before ordering.
I just placed several orders. Can I combine shipping?
To maintain the fastest service for our customers, all orders are processed and shipped separately.
I live in one country but want to ship to a different country. Is this possible?
Your shipping address can differ from your billing address. Available delivery destinations are shown at checkout. If your destination is not listed, contact us before ordering.
Can I change the shipping address or shipping method?
Contact us to change your shipping information. We’ll be happy to check the status of your order and make any changes if possible.
What do I do if my package is damaged during shipping?
Contact us right away! We will work with you to replace your damaged glasses with a new pair.
Your prescription and lens choices
Do I need a prescription to order glasses from Lucent Optical?
For prescription glasses, you need your prescription and pupillary distance (PD). We currently offer single vision prescription lenses. No prescription is required for the non-prescription blue light option. Explore non-prescription glasses.
How do I enter my prescription?
You can upload your prescription directly on our website or enter it manually. Ensure that all values and signs (+/-) match your doctor's prescription before proceeding.
What if I don't have my prescription on hand?
If you don't have your prescription, we recommend contacting your eye care professional to obtain a copy.
Can I use an expired prescription to order glasses from Lucent Optical?
We strongly advise against using an expired prescription. An outdated prescription may not provide the best vision. Regular eye exams are essential for maintaining your eye health and visual clarity.
Can I order multiple glasses with different prescriptions in a single order?
Absolutely! We've made it easy to order glasses for the whole family.
What if I have astigmatism?
Astigmatism is very common, and we can make glasses for a wide range of prescriptions, including astigmatism.
Can you fill strong prescriptions?
We offer single vision prescription lenses only. Availability depends on your prescription and selected frame and lens package. Enter your prescription in the lens selector or contact us before ordering to confirm suitability.
Can you fill prescriptions with a prism correction?
For single vision lenses with prism correction, contact us before ordering so we can confirm whether we can fill your prescription with your selected frame and lens package.
How can I measure my PD at home?
Need help finding your pupillary distance (PD)? Contact us before completing your lens selection.
What if my prescription includes a single PD or dual PD measurement?
If your prescription includes a single PD, it's a single number representing the combined measurement for both eyes. A dual PD includes two numbers, where the first number represents the right eye (OD) and the second number represents the left eye (OS). Make sure to enter the correct type of PD measurement when ordering your glasses.
Can I change my prescription or PD after placing an order?
It's crucial to double-check your information before finalizing your order. Once an order has been placed, we cannot make changes to your prescription. If you need help canceling an order, please contact our customer support team for assistance as soon as possible.
If you have additional questions about your prescription or PD, don't hesitate to reach out. We’re here to help!
Let customers speak for us
This product is incredible and so is this company.
It was great they are friendly and good quality.
These are the first pair of glasses I’ve enjoyed wearing!
I’ve worn contacts for more than 10 years and only wear glasses at night. This year I wanted to revamp my look and I tried a brighter style than my usual black frames. These glasses were so stunning and made my whole face pop! But let me back up and share my Lucent experience!
First, ordering is a breeze. I manually added my prescription through the website, and the lenses were perfect! Shipping was incredibly quick, even during a nationwide snow storm!
When I received my glasses, they came in the most luxurious and beautiful box and glasses holder. I love the extra special touch they give with the holder and lenses wipes!
The glasses themselves are trendy but classy and have an adorable diamond detail on them that fit my personality perfectly! I am now looking to get a few more frames from Lucent Optical to grow my collection! Thank you for the amazing experience!
I’m so happy with this pair of glasses! The frame shape and color complement my skin tone and round face so well. They are also very well made and put together! The lenses are secure and will not pop out randomly. I haven’t had this experience with other companies. I will definitely be getting more glasses from Lucent!
Washington, DC
