Shipping policy

Delivery availability

Our currently active sales market is the United States. Available shipping methods and charges are shown at checkout for your destination and items. We are preparing international expansion; please contact glasses@lucentoptical.com with questions about delivery to another country. A country is not available for ordering until supported at checkout.

Preparing and shipping your order

Prescription lenses require preparation and fitting before dispatch. Production time and carrier transit time are separate. Selecting a faster carrier service does not by itself shorten prescription production. Contact us before ordering if you need delivery by a particular date so we can check the available options.

Tracking and delivery problems

We provide tracking details when your order is dispatched. If tracking stops updating, a parcel does not arrive or an item arrives damaged, contact glasses@lucentoptical.com with your order number so we can investigate and arrange an appropriate resolution.

Address changes

Contact us as soon as possible if your delivery address needs correcting. We will check whether the change can be made before dispatch. Changes cannot be guaranteed after shipment.

Returns and shipping refunds

Please see our Returns and Refunds policy. We provide prepaid US return labels. On complete-order change-of-mind returns, we refund the standard outbound delivery portion; additional expedited charges are excluded. Partial-return and faulty-order terms are explained in the full policy.