Refund policy

30-day returns

If your glasses aren't right for you, contact us within 30 calendar days of delivery to request a return. Prescription lenses, discounted items and clearance purchases are included. There is no restocking fee.

This policy covers our frames, single-vision lens packages, non-prescription blue light lenses, sunglasses and accessories. The regional terms below explain return-shipping costs. International terms apply only to orders accepted for supported destinations; they do not mean every country is currently available.

Start a return

Email glasses@lucentoptical.com with your order number and the items you would like to return. Please contact us before sending anything back so we can provide the correct instructions and arrange postage where applicable.

Send your return within 14 calendar days after we provide the instructions. If you contacted us within the return window, a delay in our response will not affect your eligibility. Any different deadlines that apply to your statutory rights remain unaffected.

Our return address is:

Lucent Optical
10306 Eaton Pl Suite 300
Fairfax, VA 22030
United States

Trying your glasses

You may try your glasses to assess their fit, appearance and vision. Reasonable try-on does not prevent a return. Please return the pair without customer-caused damage, together with its included case and accessories. Return accessories in their original condition after reasonable inspection.

For change-of-mind returns, we cannot accept frames damaged by dropping or bending, or lenses scratched through use. These conditions do not restrict remedies for goods that are faulty, damaged on arrival or incorrect, or any rights you have under applicable law.

Return shipping

United States: We provide a prepaid return label for eligible returns.

Supported international destinations: For a change-of-mind return, you arrange and pay for tracked shipping to our address in Virginia, United States. Keep your proof of postage. Contact us for instructions before sending the parcel.

If an order is faulty, damaged, incomplete or incorrect, Lucent covers the necessary shipping for the agreed remedy. Please contact us before buying postage so we can arrange the return or explain reimbursement. This applies to US and supported international orders.

Refunds

We aim to inspect your return and initiate an eligible refund within 7 calendar days of receiving it. We will email you when the refund has been initiated. Your bank or payment provider may need additional time to post it. Where applicable law requires an earlier refund or a different process, we follow that requirement.

We refund the amount paid for the returned items, including their purchased lenses and applicable refundable taxes collected by Lucent. Refunds reflect the discounts allocated to the returned items in your order; they do not use an undiscounted list price.

Refunds go to the original payment method in the original transaction currency. If your bank converts the payment, exchange rates and bank charges may affect the amount shown on your statement.

Original delivery charges

For a complete-order change-of-mind return, we also refund the standard outbound delivery charge. If you selected a faster service, we refund the equivalent standard-delivery portion, not the additional expedited charge.

For a partial change-of-mind return, the original delivery charge is not refunded unless required by applicable law. If the return is due to a faulty, damaged, incomplete or incorrect order, we cover the shipping charges needed to resolve the issue. If we refund the entire order for that reason, we refund the outbound shipping you paid, including an expedited service charge.

Duties and import taxes

For duties or import taxes collected by Lucent, we will explain the applicable refund treatment for your order and refund amounts that are refundable or required to be refunded. Amounts paid directly to a carrier or customs authority were not collected by Lucent; any available recovery may require an application to that organization. We can provide order documentation to support your request, but cannot guarantee its outcome. Your statutory rights are unaffected.

Returning part of an order

You may return individual eligible items without returning the whole order. Include only the case and accessories supplied with each item you are returning. Where practical, return items from the same order together using our instructions.

Faulty, damaged or incorrect items

Contact us when you discover a problem with your order so we can arrange the appropriate remedy at no cost to you. If an identical replacement is unavailable, we will offer a refund for the affected purchase, including its purchased lenses and applicable shipping charges. If you prefer a refund to an available replacement for an item that arrived damaged or incorrect, let us know.

These remedies are separate from change-of-mind returns. The 30-day voluntary return window does not limit your rights concerning faulty goods under applicable law.

Exchanges and questions

Contact us if you would prefer a different pair. A return and a new purchase are separate transactions, and the new purchase may be charged before the original refund arrives.

Email glasses@lucentoptical.com. US customers can also call 1-833-582-3681.